Collections Team Lead

Why join us?

DWF Group is a global provider of integrated legal and business services. As part of the DWF Group, our Canadian legal team is driven by innovation, collaboration, and a shared commitment to excellence. We foster a professional, supportive, and engaging environment where our people are encouraged to grow and contribute meaningfully.

With a strong focus on litigation, we continually look beyond traditional approaches to deliver progressive, creative solutions that add real value for our clients.

DWF takes pride in cultivating a collegial workplace that promotes teamwork, professional development, and social connection among staff and lawyers alike. We believe people thrive when they feel supported, empowered, and part of a collaborative culture.

We are seeking a Collections Team Lead to join our Vancouver office within the Accounting department. This role is ideal for a proactive, detail‑oriented professional with a strong work ethic who can manage a high‑volume workload while effectively leading and developing a team.

The successful candidate will bring strong analytical capabilities, excellent communication skills, and a collaborative approach to driving timely collections, improving cash flow, and supporting firm‑wide financial operations.

Responsibilities:

• Lead, coach, mentor, and develop a team responsible for collections, accounts receivable, and cash application activities.
• Oversee the firm's collections portfolio and drive timely recovery of outstanding invoices across all offices and practice groups.
• Monitor aged accounts receivable, identify collection risks, and implement strategies to improve cash flow and reduce lock‑up.
• Conduct regular accounts receivable reviews with lawyers, partners, and business leaders to address overdue balances and collection challenges.
• Serve as the escalation point for complex collection matters, disputed invoices, payment delays, and client account issues.
• Oversee the daily application of client payments, including EFTs, wire transfers, cheques, credit card payments, and other remittances.
• Ensure cash receipts are accurately and timely applied to the appropriate client accounts, matters, and invoices.
• Investigate and resolve unapplied cash, unidentified receipts, short payments, over payments, credit balances, and allocation discrepancies.
• Ensure compliance with firm policies, accounting controls, and client requirements relating to collections and cash receipts.
• Prepare and analyze accounts receivable aging, collection performance, cash receipt, and working capital reports.
• Monitor key performance indicators and provide recommendations to improve operational effectiveness and collection results.
• Collaborate closely with Billing, Trust, Legal Assistants, Lawyers, and Finance teams to resolve client account issues and support timely payment of invoices.
• Support month‑end, quarter‑end, and year‑end activities related to accounts receivable and cash management.
• Develop and maintain procedures, training materials, and best practices for collections and cash application processes.
• Identify opportunities for automation, process improvement, and enhanced client service.
• Perform other related duties and special projects as assigned.

• Minimum 5 years of experience in Collections, Accounts Receivable, Credit, or Revenue operations, preferably within a law firm or professional services environment.
• Previous team leadership or supervisory experience.
• Strong knowledge of collections practices, accounts receivable management, and cash application processes.
• Experience working with financial systems such as Elite 3E, Elite Enterprise, Aderant, or similar platforms.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and relationship‑building abilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• Advanced proficiency in Microsoft Excel and Microsoft Office.

• Experience with in a law firm or other professional services organization.
• College diploma or equivalent.
• Knowledge of legal billing, trust accounting, and eBilling processes.
• Experience…