Global Finance Shared Services Administrator

Description & Requirements who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

The Global Finance Shared Services (GFSS) team manages payments for lululemon and supports the business with invoice-related inquiries. Our primary objectives are to deliver seamless customer service for all Coupa-related expenses and invoices across North America, as well as I-Expense for regional employees and vendors.

In addition to our core mandate, the Accounts Payable function within GFSS partners closely with outsourced AP teams to support high‑volume invoice processing, buying‑operations activities, and daily Coupa/Tungsten workflow management. The team oversees key controls such as SOX‑related reporting, system permissions, and quarter‑end retail cleanup, while also facilitating continuous process improvements across markets. We work cross‑functionally with Procurement, Finance Technology, Retail Ops, and global business partners to ensure accuracy, compliance, and an exceptional end‑to‑end P2P experience.

Supports global Accounts Payable operations by processing time-sensitive invoices, managing payments, and ensuring compliance across multiple regions.

The role also performs detailed reviews of high-value invoices, and processes multi-line invoice uploads in Oracle EBS. Additionally, it supports cross-functionally with Procurement, Treasury, Tax, and vendors to resolve issues and drive continuous improvement across Accounts Payable operations.

• Process urgent invoices and assess early-payment eligibility
• Review and approve rush payment requests in line with policy
• Maintain and reconcile the Outstanding Manual Payments tracker
• Manage Direct Debit vendor setup and administration
• Handle AP inquiries and escalations from stakeholders, vendors, and partners
• Create chargebacks in Infor Nexus for Finished Goods vendors
• Create and receive purchase orders in Coupa
• Review high-value invoices for accuracy prior to payment release
• Upload and process multi-line invoices in Oracle EBS
• Support month-end activities, including check handling
• Partner with Procurement, Treasury, Tax, and vendors to resolve issues
• Provide guidance on restricted GL accounts in Coupa
• Contribute to continuous improvement initiatives across AP operations

• Experience 3-5 years of experience in Accounts Payable or Shared Services (preferably working with offshore/outsourced teams).
• Experience managing escalations, reviewing operational KPIs, and supporting cross functional partners.
• Prior exposure to vendor statements processes, exception handling, or Coupa Buying operations.

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.