Team Lead, Service Billing Project Accountant

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

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This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Under general supervision of the Senior Manager, Client Service Billing, the Team Lead is responsible for accurately producing client invoices, monitoring workflow within the assigned group, monitoring accounts receivable and serving as the Finance liaison for Innomar Operational Program Managers. The role acts as a senior member of the team, handling client billing needs, special projects and assignments of a more complex nature.

The role monitors assigned Billing associates to meet specified goals, supports consistent compliance with approved billing policies and practices, and manages an individual portfolio. Success requires the ability to work independently and collaboratively and to adapt to rapidly changing program or project requirements.

• Validate Project Accountant interpretation of complex, ambiguous or non-standard contract terms, fee structures, billing triggers, payment terms and change orders.
• Review and approve new or amended billing setups, templates, routine contract assumptions and reporting logic.

• Oversee daily and monthly billing workflow to ensure invoices, credits, rebills and supporting packages are complete, accurate and timely.
• Provide guidance for non-standard billing logic and complex calculations, review unusual trends, material variances and quality concerns.
• Prioritize team workload, balance resources across clients and programs, establish deadlines and intervene when capacity or delivery risks arise.
• Maintain sufficient hands‑on knowledge to manage a complex portfolio, provide backup coverage and complete special assignments when required.
• Communicate effectively with Project Managers and Client Managers regarding contract documents, change orders, contract modifications, approvals and additional services related to billing and project accounting.

• Monitor detailed aged accounts‑receivable listings and communicate aging to Program and Finance Management.
• Work with Program Management and clients on aged outstanding invoices.
• Maintain frequent contact with internal and external customers to address payment issues.

• Serve as the first point of contact for assigned Business Unit teams, including Innomar Program Operational Managers and Directors.
• Proactively manage Business Unit relationships by understanding billing and processes, conducting or co‑conducting monthly business reviews, partnering with FP&A and communicating issues to Finance Management.
• Support new program launches, closures, transitions and cross‑functional initiatives from a Finance and billing perspective.
• Lead responses to escalated billing questions and disputes, ensuring reconciliations, evidence and recommendations are clear and complete.

• Identify and implement improvements that strengthen accuracy, consistency, automation, reporting, turnaround time and control effectiveness.
• Support Finance and Operations‑wide process‑improvement initiatives.
• Prepare ad hoc client requests, including internal and external audit requests.
• Perform other duties as assigned.

• Bachelor's…