Corporate Receptionist

Who We Are

Fasken is a leading international business law and litigation firm and was recently voted one of Canada’s Best Employers for 2024. Our firm's over 900 lawyers are located across offices in Vancouver, Surrey, Calgary, Toronto, Ottawa, Montréal, Québec City, London, and Johannesburg and an office in the professional and retail district known as Taza (/Ta-Zah/) on Tsuut’ina lands. Providing strategic and thoughtful advice in all areas of business law, our broad range of clients includes close to half of the Fortune 100 companies, as well as corporate clients, government agencies, regulatory authorities, non‑profit bodies and individuals.

Our clients’ interests are paramount in all that we do and we take pride in supporting our communities. We are a place where bright, talented, and collegial people want to work together, and we work hard together to achieve our goals in a collaborative and efficient way.

We are looking for an energetic, motivated and organized Corporate Receptionist to join our dynamic and fast‑paced Vancouver office. Reporting to the Manager of Facilities & Business Support Services, the Corporate Receptionist will be responsible for delivering exceptional client service by professionally managing the reception area and welcoming clients and guests to the office. This position is 100% on‑site, 9:30 a.m.–5:30 p.m., subject to change.

Responsibilities include, but are not limited to:

• Work collaboratively with reception and all members of the Facilities & Business Support Services team to achieve the deliverables
• Assist IT and Hospitality teams with resolving issues/problems as necessary
• Provide on‑the‑job training and guidance to team members to ensure work is completed accurately, by the required deadline, in the most efficient and effective manner possible, ensuring they provide effective and efficient client service to Firm members
• Responding promptly and professionally to all incoming calls and directing them to the appropriate departments or individuals
• Welcoming and guiding clients and visitors to the office, with a seamless blend of professionalism, friendliness, and attentiveness, you will create a lasting positive impression, leaving clients and visitors with a sense of utmost satisfaction and trust in our firm's commitment to exceptional service
• Communicating with all members of Fasken, including lawyers, assistants, and individuals from various departments such as Marketing, IT, HR, and Management, regarding client arrivals and other related matters
• Overseeing boardrooms and meeting room logistics including problem‑solving and making necessary adjustments if rooms need to be rearranged. Effectively communicating these changes to the relevant individuals or departments, ensuring smooth and efficient operations while managing meeting spaces to accommodate various requirements and unforeseen circumstances
• Provide daily meeting room schedules for IT and Hospitality to assist with planning and execution
• Coordinating catering and equipment needs, as required
• Maintaining quality control in meeting room set up and Hospitality
• Reporting maintenance matters to Office Services
• Organizing meetings, including booking IT requirements when needed

• Being professional and energetic with a positive “can‑do” attitude – willing to go the extra mile at all times
• Having the ability to interact with firm members and visitors in a pleasant, professional manner
• Having a strong teamwork and client/customer service focus
• Exceptional communications skills, both in person, in writing and over the phone
• Excellent organizational skills, with the ability to work independently using initiative and judgement
• The ability to adapt to changing priorities and manage multiple tasks
• Prior experience handling a multi‑line telephone system
• Minimum 3 years of experience in a professional services environment, law firm experience would be considered an asset

Fasken is dedicated to rewarding your contributions and encouraging your professional development. We offer a comprehensive salary and benefits package that is very competitive, together with…