Training & Administrative Excellence Specialist

Training & Administrative Excellence Specialist

Permanent Full Time Individual Contrib Vancouver, BC, CA

Salary Range: $65,000.00 To $75,000.00 Annually

This is a hybrid role based in British Columbia, requiring regular travel to Lifemark clinics across the province a minimum of three to four days per week. Candidates can be located anywhere within BC and would be required to travel to locations between Vancouver and Abbotsford to best support operational and training needs.

• Assess training needs across clinic administrative teams by identifying performance gaps and development opportunities.
• Develop and maintain a national training strategy aligned with employee growth pathways and operational priorities.
• Collaborate with other National Training Specialists to design and update training materials that reflect current policies, systems, workflows, and best practices.
• Facilitate both in-person and virtual training sessions in partnership with Regional and Provincial Operations Leaders.
• Coordinate with translation partners to ensure training materials are available in both official languages.
• Support indirect labour controls by aligning training initiatives with staffing and scheduling processes.
• Train clinic administrative teams on system enhancements and operational process updates, including Lifemark Practice Solutions (LPS).
• Partner with Human Resources and Operations teams to forecast hiring needs and coordinate onboarding schedules.
• Deliver structured onboarding programs covering Lifemark systems, policies, procedures, and administrative expectations.
• Maintain and continuously improve a 12-month onboarding journey for administrative team members.
• Regularly review onboarding content and materials to ensure alignment with organizational changes and feedback.

• Lead administrative onboarding and training initiatives for newly acquired clinics.
• Support the implementation of standardized administrative processes and workflows across acquired locations.
• Assist with system and data transitions from legacy platforms into Lifemark systems.

• Monitor clinic administrative KPIs to identify opportunities for retraining, coaching, and process improvement.
• Develop, maintain, and update Standard Operating Procedures (SOPs) to support consistency and operational excellence.
• Create structured processes for SOP communication, updates, rollout, and adoption across the network.
• Champion administrative excellence initiatives from a national perspective, driving consistency and best practices across clinics.

• Post-secondary education in Business Administration, Human Resources, Adult Education, Healthcare Administration, or a related field.
• Minimum 3-5 years of experience in training, learning and development, operations, healthcare administration, or a related field.
• Demonstrated experience developing and facilitating training programs for diverse audiences.
• Experience creating, implementing, and maintaining Standard Operating Procedures and process documentation.
• Strong understanding of administrative workflows and operational processes within a healthcare environment.
• Exceptional presentation and facilitation skills, with the ability to engage both individuals and large groups.
• Excellent written and verbal communication skills with strong attention to detail.
• Proven ability to manage multiple priorities and projects in a fast-paced environment.
• Strong organizational, planning, and time management skills.
• Experience supporting change management initiatives, onboarding programs, and operational process improvements.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Teams, and Outlook.
• Experience with healthcare management systems and learning management systems is considered an asset.
• Bilingualism (English/French) is considered a strong asset.
• Ability and willingness to travel as required.

• Team
  
  Collaboration:
  
  You'll have the opportunity to work alongside a diverse team of healthcare and operational professionals who are committed to delivering exceptional patient…