Claims assistant

Job Description Claims Assistant. Build the future with us. Are you driven by delivering accurate and high-quality administrative support and eager to contribute to a company that helps its clients feel confident and secure about their future? As a Claims Assistant, you will play a key role in supporting the Claims team’s daily operations and ensuring the accurate handling of client documentation and requests.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company.

What you’ll accomplish with us. As a Claims Assistant, you’ll be at the core of our mission.

• Screen and distribute emails and incoming requests to the appropriate team members;
• Sort, scan, and manage incoming mail and documentation, including digital imaging;
• Prepare, print, and assemble client correspondence and required documentation;
• Conduct system searches to retrieve client information and follow up on returned mail;
• Support claims setup and update files, including payment status and client information;
• Communicate with clients (calls and emails) to respond to inquiries or obtain missing information;
• Collaborate with claims analysts and internal teams to support daily operations.

• Known for strong organizational skills and attention to detail;
• Ability to manage repetitive administrative tasks with accuracy;
• Recognized for teamwork and ability to collaborate in a high-volume environment;
• Have 2–3 years of experience in customer service or administrative support (finance industry experience an asset);
• Ability to come to the office 2 to 3 times per week in a hybrid work model;
• Advanced level of English proficiency, as the role involves communicating with clients and internal stakeholders on a regular basis.

• A work environment where learning and development merge with a collective pursuit of excellence;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative work spaces;
• Competitive benefits:
  Flexible group insurance, vacation, telemedicine, employee and family assistance program, discounts on iA products, and much more!

Salary: 50,000–55,000 CAD per year.

Location:

Vancouver / 988 Broadway West.

Company: iA Financial Group.

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