Receptionist, Administrative​/Clerical

Come join us and help make a difference in the lives of older adults! As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person have a great day, every day. Our employees thrive on collaboration and have a passion for excellence, achieving multiple awards including the Order of Excellence in Quality, from Excellence Canada.

As part of our team, the things you do are key to helping us achieve our shared vision of helping seniors live longer, better. Oh, and you’ll also have a lot of fun doing it.

Our Receptionists are the heart of our community – they are our guest experience ambassadors! Welcoming guests into our community with a smile and setting the tone for their experience, Receptionists are responsible for providing exceptional customer service while upholding a high standard of excellence, which represents a key value of our residences. Under the direction of the Office Manager, the Receptionist provides administrative support including clerical and reception duties for the efficient operation of the residence.

• Minimum of grade 12 education required.
• Minimum two years experience in a receptionist or clerical role within a hospitality setting is considered an asset.
• Basic bookkeeping experience is preferred.
• Has proven typing and general office administration skills.
• Must be able to communicate effectively, both written and verbally, in the English language.
• Be able to work with minimal supervision and demonstrates a strong ability to problem solve.
• Has proficient computer skills (i.e. Microsoft Office Suite, Word and Excel).
• Has demonstrated multi‑tasking skills and the ability to work well independently and in a team environment.
• A resident‑oriented individual, whose visions and values align with those of the residence.

• Participate in and adhere to continuous quality improvement standards.
• Welcome and greet residents and visitors of the home. Answer and direct telephone calls in a professional and courteous manner.
• Assist in ordering, maintaining and monitoring of office supplies and/or store inventory.
• Field inquiries including marketing calls and direct them to the appropriate department in a timely manner.
• Communicate with the Marketing department to ensure a smooth move‑in for all residents, which includes welcome packages, resident orientation, allocation of keys, etc. In the absence of marketing staff, ensure appointments are booked and tours are given.
• Provide clerical support to the management team and other staff (i.e. data entry, photocopying, faxing, filing, minutes, spreadsheets, etc).
• Assist with the security of the Residence by monitoring incoming and outgoing residents, guests, and other people.
• Ensure reception area is kept neat and tidy.
• Process incoming and outgoing mail. Accept and sign for deliveries and ensure accurate paperwork flow.
• Record and store lost property.
• Implement and maintain systems for tracking guest meals, including on POS system, revenues from services, added services and special event revenue.
• Be responsible for communications and public relations with residents, family members, staff and general public.
• Assist Life Enrichment with the set‑up of take‑down for programs, activities and special events, as required.
• Create and distribute the daily resident census.
• Maintain necessary contact lists (i.e. residents, emergency, family members, etc).
• Maintain effective communication, both written and verbal, with co‑workers. Use the appropriate lines of communication with supervisory staff.
• Perform other duties as assigned by the Office Manager or delegate.
• Comply with all corporate policies and procedures.
• Complete all required mandatory training/education.
• Comply with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System/Globally Harmonized System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in‑services and fire drills. Participate in the ongoing Fire Prevention, and Pest Control programs and any other programs as required.

All offers of employment are subject to a Criminal Background Check. We thank all those who apply; however only candidates under consideration will be contacted.

Verve Senior Living is an inclusive, equitable and accessible workplace. We are dedicated to building a team that reflects the diversity of the residents and communities in which we live and serve. If you require accommodation for a portion of the recruitment and hiring process, please let us know.