Haven Home Service Coordinator Role

Join Haven Home, a reputable division of RT Holdings Inc, as a Service Coordinator in Kingston, Ontario. Oversee service requests and ensure customer satisfaction through clear communication.

As a Service Coordinator at Haven Home, you will be integral to our team's success by managing scheduling, warranty claims, and record-keeping. You should bring 2-3 years of administrative experience and advanced MS Office proficiency to the role. This position requires a professional approach to handling sensitive information and collaborating with multiple departments for cohesive service.

Key Responsibilities:

• Track and fulfill customer service requests efficiently

• Handle warranty claims and coordinate with suppliers

• Schedule appointments while providing status updates to customers

• Keep accurate records of work orders and interactions

• Engage with customers via email and phone to resolve inquiries

Requirements:

• Must have a Secondary School Diploma

• At least 2-3 years' administrative experience

• High proficiency in MS Office tools

• HVAC experience preferred but not required

• Excellent decision-making and organizational skills

Utilize your skills in customer service and organization to contribute to Haven Home's mission of exceptional service.
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