Booking and Program Clerk-Secretary Casual Days St Paul's Hospital Administrative​/Clerical

• PHC multi-site:
  St Paul's Hospital
• LMC multi-site:
• Max hourly: 28.74 CAD
• Salary grade: 16
• Employment type:
  
  Casual
• Rotation:
  Days
• FTE: 0.00
• Schedule:
• Union: 100
• Labour agreement: FAC
• Dual RN/RPN (BCNU/HSA) Posting:

• Req
• Location:
  
  Vancouver
• Work site:
  St Paul's Hospital
• Primary site:
  St Paul's Hospital - 1081 Burrard St. Vancouver, British Columbia Canada
• PHC multi-site:
  St Paul's Hospital
• LMC multi-site:
• Work model:
  Onsite
• Categories:
  Administrative/Clerical
• Min hourly: 28.74 CAD
• Max hourly: 28.74 CAD
• Salary grade: 16
• Employment type:
  
  Casual
• Rotation:
  Days
• FTE: 0.00
• Schedule:
• Union: 100
• Labour agreement: FAC
• Dual RN/RPN (BCNU/HSA) Posting:

The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes.
** Testing may be required.
*** A criminal record check may be required

The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes.
** Testing may be required.
*** A criminal record check may be required

Within the context of a patient, client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.

Reporting to and as directed by the Patient Care Manager, or designate (and receiving work direction from physician(s)), the position schedules and books a variety of patient/client appointments, and follow up visits, tests, and referrals utilizing computerized system(s) such as Admission, Discharge Transfer and/or Patient Care Administration systems. Performs admitting functions and clerical/secretarial and reception functions for the designated area. Arranges meetings, maintains appointment calendars for designated physicians and/or other designated health care professionals as required.

Maintains and prints daily schedules that integrate activities from various sites as needed. Rearranges schedules to meet changing demands/requests and prepares and confirms client/patient information. Maintains and monitors wait lists. Maintains client/patient charts entering data into a computerized system and compiles and maintains related statistics. Arranges for patient transportation as required. Types technical and non-technical materials proficiently utilizing a variety of computer software applications such as word processing, spreadsheet, database and presentation software.

Performs data entry, filing and reception services. Greets clients/patients/staff/others and directs them to appropriate areas and/or responds to general inquiries. Answers and responds to routine phone messages or forwards callers to appropriate health care professional or other personnel. Maintains departmental equipment, supplies and sets up and maintains filing systems. Performs timekeeping functions for designated staff as required.

Education

Grade 12, two year's recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities

Ability to deal with others effectively.
Knowledge of medical terminology.
Ability to communicate effectively both verbally and in writing.
Ability to organize work.
Ability to operate related equipment and software.
Ability to keyboard at 40 w.p.m.
Physical ability to carry out the duties of the position.

In consultation with the supervisor or designate schedules and books, cancels, adjusts a variety of client/patient appointments and follow up appointments in accordance with policies, procedures and standards. Telephones or transmits test results per established procedures. Receives clients and/or physician/health care professional requests for appointments. Contacts various areas to set up and confirm appointments according to procedure required and allocated time.

Follows up with client/patients and/or doctor's offices to ensure scheduled times are feasible, and relays general and pre-test information to applicable personnel or client/patient as directed. Adjusts schedules and makes alternate arrangements for appointment cancellations or changes in facility operations to ensure optimum booking time is used and clients'/patients' appointments are scheduled in a manner that meets their needs. Enters information into computerized systems(s) such as the Admission, Discharge Transfer and/or Patient Care Administration system.

Maintains and monitors wait lists in conjunction with the supervisor or designate, or health care provider.

Admits, registers and/or pre-registers patients/clients according to established procedures by performing duties such as interviewing patients, obtaining all essential or changed client information,…