Office Operations & Client Experience Coordinator

West Broadway | Vancouver, BC

$48,500 per year | Full-Time | In-Office Monday-Friday | 8:15 am – 5:00 pm

For more than 40 years, MPS Executive Suites has provided professional office space, meeting facilities, virtual office services, and administrative support to businesses of every size. Today, we proudly support more than 200 clients representing virtually every industry imaginable.

Our team often says that one year at MPS feels like three years anywhere else because of the incredible variety of businesses, industries, and experiences you ll encounter. If you enjoy learning, thrive on variety, and want to build valuable business skills, you ll never stop growing here.

As our Office Operations & Client Experience Coordinator
, you ll be the first impression of MPS while helping keep our busy business centre running smoothly every day. You ll work closely with the Marketing Coordinator, Community Manager, and Owner & General Manager, providing administrative, operational, and project support while helping deliver an exceptional experience for every client.

We re looking for someone who is passionate about helping people. Making someone s day easier isn t just part of the job; it s what energizes you.

You ll thrive in this role if you have a growth mindset, enjoy learning, naturally take initiative, stay calm when things get busy, love being organized, take pride in solving problems, and are committed to delivering exceptional customer service.

If you re the kind of person who notices what needs to be done without being asked and enjoys being an important part of a collaborative team, we d love to hear from you.

• Provide administrative, operational, and project support to the Marketing Coordinator, Community Manager, and Owner & General Manager.

• Welcome clients and visitors with professionalism, warmth, and confidence.

• Manage a busy multi-line telephone system while delivering exceptional customer service.

• Support more than 250 business clients with a wide variety of reception and administrative services.

• Coordinate meeting room bookings, mail, courier services, and virtual office requests.

• Prepare documents, scan, print, proofread, and provide general administrative support.

• Assist with marketing, client service, and office initiatives as required.

• Look for opportunities to improve processes, increase efficiency, and enhance the overall client experience.

• A minimum of 1–2 years  experience in a professional office environment where managing a busy multi-line telephone system was a significant part of your role.
• Exceptional verbal and written communication skills, including excellent spelling and grammar.
• Outstanding organizational skills with meticulous attention to detail.
• Confidence using Microsoft 365 and the ability to learn new software quickly.
• The ability to manage competing priorities while maintaining professionalism, accuracy, and a positive attitude.
• A proactive, solutions-focused approach and the confidence to work independently while contributing to a collaborative team.

Please Note: This role requires previous experience in a professional office environment, including managing a busy multi-line telephone system, handling administrative tasks, and supporting clients in a fast-paced office setting. Candidates with recent experience in similar office-based administrative or reception roles will be the strongest fit.

• $48,500 per year ($24.05 per hour), based on a permanent full-time 38.75-hour work week.
• Monday to Friday In-Office | 8:15 am – 5:00 pm (no evenings or weekends).
• Extended health benefits after three months.
• Conveniently located with easy access to public transit.
• Supportive, collaborative, and professional team environment.
• Long-term, stable employment with an established local business.
• Opportunities to learn, grow, and take on new responsibilities.