Claims assistant

Build the future with us

Are you driven by delivering accurate and high-quality administrative support and eager to contribute to a company that helps its clients feel confident and secure about their future? As a

Are you driven by delivering accurate and high-quality administrative support and eager to contribute to a company that helps its clients feel confident and secure about their future? As a Claims Assistant, you will play a key role in supporting the Claims team’s daily operations and ensuring the accurate handling of client documentation and requests. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company.

Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

• Screen and distribute emails and incoming requests to the appropriate team members;
• Sort, scan, and manage incoming mail and documentation, including digital imaging;
• Prepare, print, and assemble client correspondence and required documentation;
• Conduct system searches to retrieve client information and follow up on returned mail;
• Support claims setup and update files, including payment status and client information;
• Communicate with clients (calls and emails) to respond to inquiries or obtain missing information;
• Collaborate with claims analysts and internal teams to support daily operations.

• Is known for their strong organizational skills and attention to detail;
• Stands out for their ability to manage repetitive administrative tasks with accuracy;
• Is recognized for their teamwork and ability to collaborate in a high-volume environment;
• Has 2–3 years of experience in customer service or administrative support (finance industry an asset);
• Is able to come to the office 2 to 3 times per week in a hybrid work model;
• Has an advanced level of English proficiency, as the role involves communicating with clients and internal stakeholders on a regular basis.

• A work environment where learning and development merge with a collective pursuit of excellence;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative work spaces;
• Competitive benefits:
  Flexible group insurance, vacation, telemedicine, employee and family assistance program, discounts on iA products, and much more!

At iA, we believe in potential and value diverse experiences.

The typical hiring range for this position is between 50,000 $ and 55,000 $ CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure.