Compliance Supervisor, Licensing

Full-time, contract (three to four months with potential extension to six months)

Reporting to the associate director, compliance and assessments, licensing, the compliance supervisor is responsible for ensuring that applicants and licensees of the College of Physicians and Surgeons of BC (CPSBC) are compliant with the legislation, bylaws, policies and standards that govern CPSBC.

The compliance supervisor leads and supports the compliance monitor team to process complex applications, support the provisional class of licensure, review and follow up on responses on the annual licence renewal form, conduct regular licensee file review audits, respond to general queries from licensees usually related to scope of practice or change in scope of practice and currency in practice requirements, support both licensure and associate physician accreditation assessments, and support files that need to be referred to the Licence Committee.

This role will also support the development and maintenance of policies, standards, and processes, along with CPSBC and departmental projects.

Duties include but are not limited to the following:

• human resource management (with input from the associate director, compliance and assessment, licensing):
  • undertake regular meetings with staff
  • provide direction, support, training, mentoring and oversight to staff members as appropriate
  • assign and monitor tasks as appropriate
  • monitor and provide input and feedback on staff performance
  • promote teamwork and collaboration
• lead and support processing complex applications:
  • review applications and obtain relevant documents relating to matters such as, but not limited to, remedial activities, complaints, and investigations
  • create agreement and authorization forms as required, and conduct necessary follow-up and monitoring
  • support team with reviewing and summarizing significant and complex information into meaningful correspondence
  • review and approval of straightforward applications
  • identification and escalation of complex applications
  • monitor, identify, and follow up on files referred to the Licence Committee
  • generate both operational and ad hoc reports as required
• lead and support monitoring the provisional class of licensure:
  • ensure listed requirements of licensure are being met within given time frames
  • ensure adequate follow-up is occurring where listed requirements are not being met, including corresponding with licensees and health authorities
  • monitor, identify, and follow up on files referred to the Licence Committee
  • draft general correspondence for the associate director and/or deputy registrar, licensing
  • liaise with UBC on the BC Physician Integration Program
  • generate both operational and ad hoc reports as required
• lead and support the annual licence renewal form development, implementation, and follow-up
  • liaise with other CPSBC departments for work associated with the annual licence renewal
  • lead testing and communication
  • notify licensees of penalties and status changes imposed due to non-completion of form
  • run weekly reports and review responses provided by licensees to determine whether additional information is required
  • coordinate corresponding with licensees via mail, email and telephone to obtain specific details and to advise them of CPSBC Bylaws and policies
  • lead the necessary follow-up and monitoring
  • draft general correspondence for the associate director and/or deputy registrar, licensing
  • generate both operational and ad hoc reports as required
• lead and support the team to conduct regular file audits and to provide overall support to licensees
  • conduct licensure file review audits to ensure compliance with legislation, bylaws and policies
  • answer general licensure questions
  • liaise with other departments/organizations
  • manage complex case files and escalations
  • ensure file errors are corrected in a timely and accurate manner
  • provide recommendations and implementation oversight of any policy and process changes to increase accuracy
  • support team with reviewing and summarizing significant and complex information into meaningful correspondence
  • draft general correspondence for the associate director and/or deputy registrar, licensing
  • generate both operational and ad hoc reports as required
• licensure and associate physician accreditation assessments:
  • provide administration and coordination support for assessments, preparation of materials for review for Licence Committee, and follow-up actions as needed

• • review draft templates for assessments,…