Enrolment Services Coordinator

Staff
- Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried
- Student Info Support 4 (Gr7) Job Title Enrolment Services Coordinator Department Support | Student Records Management | Student Records and Scheduling | Enrolment Services Compensation Range $4,594.00 - $4,827.00 CAD Monthly Posting End Date September 28, 2026 Job End Date March 31, 2029 At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students.

Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary  The Enrolment Services Coordinator (ESC) is an enrolment services support position that provides support to a wide range of Student Records Management processes, ensuring that critical University functions are supported such as registration and graduation. The ESC works cross-functionally to provide support throughout the Student Records Management portfolio. Each ESC is assigned a primary functional area and is cross-trained to provide backup support for other functional areas in the Student Records Management portfolio, ensuring student service excellence and subject-matter expertise in each area of responsibility.

Functional area

s include: graduation, registration, transcript production and academic record support (grades, degree audit). The ESC uses their broad-based knowledge and understanding of registrarial processes to support internal and external stakeholders, as well as provides general administrative support.
Organizational Status  The ESC reports directly to the Team Lead, Student Records Management, and may have functional accountability to other ES Managers. The ESC works closely with other ESCs; and works collaboratively with and in support of Enrolment Services Advisors (ESAs) and other staff across the ES organization. The ESC represents ES on teams, committees and working groups internal and external to ES.
Work Performed   Assists with complex student files including investigating, analyzing and interpreting facts, policies, regulations, procedures; summarizing findings; and making recommendations
Attends meetings and consultations with ESAs and/or other ES managers where appropriate
Assists and provides recommendations on improving departments and university policies, procedures and website information
Performs various transactions and updates in student information systems, ensuring accuracy of data and correcting errors
Updates and maintains the ES knowledge base to ensure content remains relevant and up to date
Participates in identifying processes and systems that require improvement.
Documents and maps current business processes, assists with process analysis and measurement, and makes recommendations for process improvements
Interprets University and Student Services publications, policies and procedures in order to make recommendations to resolve student problems or issues or to improve ES business processes
Applies knowledge of applicable legislation and external regulations in making decisions and recommendations as appropriate
Conducts research on industry standards and best practices in higher education
Develops, implements and maintains administrative procedures and systems, including filing and scanning various student record documents
Triages student e-mails, forwarding e-mails to the appropriate areas and responds where appropriate
Delivers presentations and co-facilitates training sessions as a subject matter expert.
Coordinates and manage Tivoli requests for SIS Jobs Support Orders and maintains office and departmental supplies
Performs other duties as related to the qualifications and requirements of the job
Registration Support Processes change of registration, change of grades, supplemental practicum forms, reviews of assigned standing, and registration requests
Triages registration requests from faculties/departments and ESAs during regular university wide registration periods
Troubleshoots and supports the student registration periods twice a year for over 50,000 students
Coordinates and register Cross-Campus Applicants Creates up to 500 Medical Resident student profiles in Workday and registers up to 900 Medical Residents each year Supports the process of the annual production of student tax forms and coordinates with Canada Revenue Agency to regularly upload…