Enrolment Services Coordinator

Staff
- Union Job Category

CUPE 2950

CUPE 2950 Salaried
- Student Info Support 4 (Gr7)

Enrolment Services Coordinator

Support | Student Records Management | Student Records and Scheduling | Enrolment Services

$4,594.00 - $4,827.00 CAD Monthly

September 28, 2026

Note:

Applications will be accepted until 11:59 PM on the Posting End Date.

March 31, 2029

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

The Enrolment Services Coordinator (ESC) is an enrolment services support position that provides support to a wide range of Student Records Management processes, ensuring that critical University functions are supported such as registration and graduation.

The ESC works cross-functionally to provide support throughout the Student Records Management portfolio. Each ESC is assigned a primary functional area and is cross-trained to provide backup support for other functional areas in the Student Records Management portfolio, ensuring student service excellence and subject-matter expertise in each area of responsibility.

Functional area

s include: graduation, registration, transcript production and academic record support (grades, degree audit).

The ESC uses their broad-based knowledge and understanding of registrarial processes to support internal and external stakeholders, as well as provides general administrative support.

The ESC reports directly to the Team Lead, Student Records Management, and may have functional accountability to other ES Managers. The ESC works closely with other ESCs; and works collaboratively with and in support of Enrolment Services Advisors (ESAs) and other staff across the ES organization. The ESC represents ES on teams, committees and working groups internal and external to ES.

• Assists with complex student files including investigating, analyzing and interpreting facts, policies, regulations, procedures; summarizing findings; and making recommendations
• Attends meetings and consultations with ESAs and/or other ES managers where appropriate
• Assists and provides recommendations on improving departments and university policies, procedures and website information
• Performs various transactions and updates in student information systems, ensuring accuracy of data and correcting errors
• Updates and maintains the ES knowledge base to ensure content remains relevant and up to date
• Participates in identifying processes and systems that require improvement. Documents and maps current business processes, assists with process analysis and measurement, and makes recommendations for process improvements
• Interprets University and Student Services publications, policies and procedures in order to make recommendations to resolve student problems or issues or to improve ES business processes
• Applies knowledge of applicable legislation and external regulations in making decisions and recommendations as appropriate
• Conducts research on industry standards and best practices in higher education
• Develops, implements and maintains administrative procedures and systems, including filing and scanning various student record documents
• Triages student e-mails, forwarding e-mails to the appropriate areas and responds where appropriate
• Delivers presentations and co-facilitates training sessions as a subject-matter expert.
• Coordinates and manage Tivoli requests for SIS Jobs Support
• Orders…