Specialist, RES, Financial Aid

Duties & Responsibilities:

1. Serves as a subject matter expert in a specific field:

• Provides guidance, support, and assistance to internal and external team members in developing, administering, or remediating a function within RES.
• Responds to routine complex problems, enhancements requiring analysis, business process review, and issues which are escalated.
• Applies and adheres to College and RES policies, procedures, and processes, and standards.
• Recommends and defers discretion of exceptional decision making to a superior, especially in cases involving policy, precedence or impacts multiple layers or departments.
• Utilizes a student information system or other system to verify, enter, access, retrieve, store, scan, and maintain information.
• Organizes and disseminates information to ensure coordination amongst internal and external team members.
• Produces routine or complex, and ad hoc reports and analysis, as required.
• Trains colleagues, as required.

2. Supports the development of process that enhance a particular RES function, enhanced services, or projects within designated unit:

• Works collaboratively with RES team and internal support services and external stakeholders in executing business process redesign projects, enhancements, or change initiatives.
• Provides input and subject matter expertise during design and implementation stages. May recommend changes to procedures or guidelines.
• Under the direction of a supervisor, executes change in conjunction with RES Supervisors, management, IT, and other support services. May participate in the development, deployment, troubleshooting, and ongoing maintenance of system upgrades.
• Maintains and updates the student information system for the designated unit or function.

3. Provides superior customer service to prospective and current students, staff, and external parties:

• May perform cashiering duties according to established policy or procedures. (e.g. transcripts, application fees, etc).
• Manages a high volume of work, prioritizing tasks and requests from various sources.

4. Provides back-up to colleagues in similar positions in other RES units.

5. Performs other related work as required or assigned

Qualifications

Required:

Education

• Successful completion of a two-year diploma or an associate's degree in a related discipline.
• Two (2) years of related experience in the business area of expertise, preferably in a Registrar's Office.
• An equivalent combination of experience and education may be considered.
• Advanced knowledge and experience with an integrated student record system (e.g. Banner).
• Knowledge of post-secondary policy and procedures, programs and registrarial processes.
• Knowledge of the BC post-secondary system.

Skills & Abilities

• Excellent written and verbal communications skills.
• Excellent ability to pay attention to detail and enter data accurately.
• Excellent organizational skills and ability to set priorities when encountering conflicting demands.
• Demonstrated ability to provide excellent customer service, respond to enquiries and provide information, assistance and related services to the general public, faculty, staff, and students.
• Ability to work well under pressure, dealing with a constant flow of enquiries, requiring endurance and stamina and the need to stay focussed over prolonged periods of time.
• Ability to work with challenging or difficult situations.
• Ability to work independently and in a team environment.
• Ability to multitask and work with frequent interruptions, while adhering to strict deadlines.
• Ability to investigate and listen in order to solve problems and provide solutions.
• Excellent ability to maintain collegiality, team work and a respectful workplace environment.
• Ability to foster effective communication and teamwork among employees, facilitating understanding of individual, team, and organizational goals.
• Ability to ensure that all employee and customer interactions are respectful, service focused, and collegial.
• Ability to support RES team in change management which may include enhancing activities that drive change in collaboration with the change team.
• Ability to interpret and apply College, government, and departmental policies, procedures and guidelines.
• Ability to exercise judgement, tact and discretion.
• Ability to maintain confidentiality of records and information.
• Intermediate level in the use of standard computer applications including word processing (Word), spreadsheets (Excel), presentation (Power Point), and email.
• Ability to achieve a keyboarding…