Customer Service Records Specialist SGS

Manage customer records and service documentation for SGS in Vancouver, using detail orientation and sound administrative judgment. This full-time role is on-site.

As a Customer Service Representative, you will support daily administrative operations within testing, inspection, and certification services. You will maintain files, process reports, support invoicing, and communicate with customers and internal stakeholders. Accuracy, Microsoft Office proficiency, and professional service are central requirements.

• Maintain complete customer files for invoicing, compliance, audits, and inquiries
• Create and update job orders and operational documentation
• Prepare and distribute reports, certificates, and service records
• Verify supplier invoices and assign accounting codes
• Monitor outstanding balances and contact customers professionally

• High School Diploma or General Educational Development equivalent
• One to three years office, administrative, or customer service experience
• Proficiency with Word, Excel, Outlook, and business applications
• Demonstrated attention to detail in records and data entry
• Good hand-eye coordination when handling samples and equipment

Bring accurate documentation, invoicing support, and professional communication to SGS customer service operations in Vancouver.