Area Technical Expert at Volkswagen Group

Volkswagen Group Canada seeks an Area Technical Manager to enhance dealership performance in Greater Vancouver. Utilize your automotive knowledge to resolve technical issues and uplift customer experiences across the board.

In this full-time role, you will act as a crucial link between dealers and internal technical teams, focusing on resolving escalated concerns. Your experience in the automotive industry will play a key role in supporting Product Support and quality teams, ensuring that dealerships deliver top-notch service and support to customers.

Key Responsibilities:

• Troubleshoot complex technical problems at dealerships

• Provide coaching and support to dealer technicians

• Document quality issues and collaborate with internal teams

• Prepare trend reports for better service outcomes

• Assist in warranty audits and compliance procedures

Requirements:

• Technical degree or relevant experience

• Automotive Technician certification required

• 3+ years in automotive dealership settings

• Strong analytical and negotiation skills

• Familiarity with Volkswagen and Audi technical standards

Drive impact and innovation in the automotive industry with Volkswagen Group Canada, supporting the next wave of mobility solutions.
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