Director of Client Success, North America

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** Director of Client Success, North America page is loaded## Director of Client Success, North America locations:
Vancouver - Pay By Phonetime  type:
Full time posted on:
Posted 6 Days Agojob requisition :
R06440# #
** Your role**# #
** What you'll be doing
**** What We Need
** Corpay is currently looking to hire a Director of Client Success within our Corpay division. This position falls under our Pay By Phone  line of business and is located in Vancouver Cananda. In this role, you will oversee all aspects of client relationships and the individual members of the Client Success Account Management team. Building strong, and profitable long-term relationships with clients is the primary function of this role you will report directly to the MD and regularly collaborate with account managers and other teams.
** How We Work
** As the Director of Client Success, you will be expected to work in an office environment. Corpay will set you up for success by providing:

Company-issued equipment

Formal, hands-on training
** Role Responsibilities
*** Managing the day-to-day Client Success team responsibilities for the North America region
* Exceeding Revenue targets for Existing Client business
* Developing and maintaining reporting to display success or areas of improvement to exceed targets
* Client Relationship
* Playing an important role in the management of relationships with all clients and strategic partners
* Guaranteeing that the voice of the customer is represented within the organization
* Ensuring that the relationship is profitable
* Ensuring proactive client outreach, communication & issue management
* Acting as an escalation point for clients
* Tracking client satisfaction trends, e.g. through Net Promoter Score; and, when necessary, implement improvement plans
* Supporting the company in ensuring client contractual obligations are met and a high level of client satisfaction is maintained
* Guaranteeing the end-to-end service delivery to clients in accordance with department client satisfaction goals
* Ensuring project activities for a portfolio of client requests and client projects, involving multiple departments and disciplines
* Personnel Development
* Defining budget and skill set targets for Client Success talent acquisition
* Overseeing hiring and management of Client Success staff, conduct performance evaluations, address with performance issues, and develop staff training and development plans
* Mentoring (coaching and advice) direct…