Product Manager, Non-Profit Organization; NPO

Product Manager, Non‑Profit Organization (NPO) Experience

Join Benevity as a Product Manager leading the NPO experience within our platform.

Meet Benevity

Benevity is the technology partner for companiesمن and employees who take social action. We help Fortune 100 brands and others build better cultures by offering giving, volunteering, grantmaking, employee resource groups and micro‑actions. We are a Certified B Corporation in Canada.

Seeking a deeply empathetic and highly operational Product Manager to lead the vision and execution for the entire NPO experience. The role requires expertise in the non‑profit sector, regulatory environments and the unique needs of NPO users. Focus on backlog refinement, meticulous story management and rapid delivery that drives value for our NPO partners.

• NPO Subject Matter Expertise:
  Act as the internal authority on global non‑profit operations, regulatory requirements and receipting standards.
• Compliance & Regulatory Oversight:
  Partner with Legal and Finance to ensure features meet global tax and charitable regulations (e.g., IRS, CRA, GDPR).
• Vision & Roadmap Advocacy:
  Champion a product strategy that optimizes the NPO user journey and enhances engagement with corporate clients.
• Backlog Ownership:
  Lead structured, continuous backlog refinement sessions prioritizing high‑value items.
• Story Breakdown Mastery:
  Deconstruct complex epics into executable user stories with clear acceptance criteria and technical dependency mapping.
• Cross‑Functional Delivery:
  Collaborate daily with Engineering and UX/UI to manage sprint execution and ensure timely, high‑quality feature delivery.
• Stakeholder Liaison:
  Serve as the primary bridge between the NPO team and internal departments such as Client Success, Finance and Sales.
• Change Management:
  Lead the rollout of new features by providing clear documentation, internal training and enablement support.
• Success Tracking:
  Define and monitor KPIs for NPO engagement, feature adoption and user satisfaction to measure product impact.

• Experience:
  
  Minimum 4 years of Product Management experience, with at least 2 years focusing on products, services or internal tools in the non‑profit, charity or philanthropic technology space.
• Domain Knowledge:
  Deep, demonstrable knowledge of the non‑profit ecosystem including fundraising, grant management, tax receipting standards and challenges faced by charity administrators.
• Advanced Backlog Management:
  Proven expertise in advanced backlog management techniques, Compass and managing complex story dependencies.
• Analytical
  
  Skills:
  
  Strong ability to analyze quantitative and qualitative data (user feedback, support tickets, system usage) to drive product decisions.
• Communication:
  Exceptional ability to communicate technical requirements to engineers and regulatory constraints to business stakeholders.
• Tooling:
  Proficiency with standard Agile and product tools (Jira, Confluence, product analytics platforms).

• Previous NPO
  
  Experience:
  
  Prior work directly for a non‑profit, charity or grant‑making foundation.
• Financial/Compliance PM:
  Experience managing products with heavy integration points with finance, compliance or Caller discharge systems.
• Global Perspective:
  Familiarity with international charitable regulations and standards beyond North America.
• UX/UI Sensitivity: A strong sense of user‑centered design and a history of working closely with UX/UI designers to optimize complex workflows for non‑technical users.

We’re not simply employees; we’re Benevity‑ites. From all locations, backgrounds and walks of life, we bring more than skill – we bring purpose. You’ll enjoy innovative work, growth opportunities, caring co‑workers longing and a chance to do work that fills you with purpose.

Where We Work

Benevity embraces a flexible hybrid approach, empowering our people to decide their in‑office presence. We value moments of in‑person collaboration for onboarding, project work or team bonding. We trust our people to make thoughtful decisions about when shows up matters most.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Product Management and Marketing

Industries:
Software Development

We commit to a fair and accessible hiring process. Candidates with disabilities who may require accommodations are encouraged to reach out to

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