Customer Engagement Manager .ai

Position: Customer Engagement Manager at Alloy.ai
Elevate customer relationships as an Engagement Manager with Alloy.ai, driving business value for strategic clients. This hybrid role focuses on analytical problem-solving and collaboration with industry leaders.

Alloy.ai seeks an Engagement Manager for its Client Solutions team to lead critical customer engagements. With over 4 years in SaaS customer success or management consulting, you will implement strategies that align with client objectives. This position involves gaining insights into supply chain analytics to enhance profitability and improve decision-making processes for diverse stakeholders.

Key Responsibilities:

• Lead and manage strategic customer relationships

• Act as primary contact from kickoff to renewal

• Collaborate with customers to build business partnerships

• Support implementation and onboarding with cross-functional teams

• Monitor customer progress and identify improvement areas

Requirements:

• 4+ years in SaaS customer success or management consulting

• Strong analytical problem-solving abilities

• Proven experience managing consultative projects

• Excellence in project management and organization

• Highly motivated with ownership mindset

Unlock new opportunities and foster lasting partnerships  as a key customer engagement leader.