Local Client Manager

• Handling general enquiries

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale.

Together, let's sail towards a brighter, more sustainable future with Maersk.

A LCM maintains strong business relationships with Maersk’s Strategic Accounts and is responsible for YoY growth across the Maersk product and services portfolio. LCM’s offer transportation and logistics solutions that add value to the client’s business, while managing client expectations, and delivering positive results to Maersk.

• YoY Portfolio Growth
• Management of client’s strategic initiatives
• Entry point to customer for all levels of the client organization
• Selling new and additional integrated logistics services including but not limited to:
  Supply Chain Management & Value Added (VAS) services, Ocean freight, FCL and LCL, Domestic Ground Freight, Airfreight, Transload / Warehousing, and Customs House Brokerage.
• Monitor profitability
• Contract renewal negotiations
• Liaison between Customer and Origin as needed / as escalation point (primarily handled by the PM)
• Problem solving
• Sales Systems familiarity
• Special account handling when needed
• Handling general enquiries
• Liaise with Program Management on strategic issues
• Travel with client when mutually beneficial
• Resolve large and/or complex issues/problems
• Manage by influence resources that do not report to this position (e.g., Program Manager; Logistics Specialist; Customer Service teams)
• It is the aim of management to utilize the GCM to gain synergy between all operating systems, finance and business development groups within Maersk. In addition to gathering resources and coordinating developments within our own company, the GCM must communicate on many levels within the client’s organization, often from front line customer service people up to CEO level.
• LCMs may handle more than one account or be available to act as a sales specialist for the Maersk sales organization.
• Comply with all Federal, Provincial and Local legal requirements
• Maintain technical and professional proficiency
• Attend classes or educational workshops
• Review professional publications

• Education and Experience
• Bachelor’s degree or equivalent work experience
• Industry diplomas or certificates (i.e. CIFFA or CITT) would be preferred, but is not required
• Minimum 8 years of experience in international freight forwarding or supply chain/ logistics, or shipping industries
• Strong analytical and problem solving skills; results and details oriented personality; organizational skills
• Advanced computer literacy and ability to efficiently operate standard office equipment
• Good communication (both oral and written) and interpersonal skills are required; ability to work under pressure; team player
• Ability to work under pressure and provide guidance to staff
• Strong problem solving skills
• PC skills (Word, Excel, PowerPoint, Outlook)

• Ability to make decisions in the absence of management
• Excellent communication skills
• Excellent conflict resolution and problem solving skills
• A well organized and self-directed individual who is a team player.
• Abilit…