Customer Education Manager, Implementation

Join us in building the next generation of AI-powered tools that help scientists work smarter, communicate ideas, and accelerate discovery. Already trusted by over 4 million scientists worldwide, we're just getting started.

“Bio Render (W18) is in the top 1% of YC companies. With AI reshaping biology research, Bio Render holds unique insight into the future of science. We led their Series A because I saw the metrics firsthand - insane growth, operational excellence, and customer love unlike anything else. They’re definitely one to watch —
don’t miss out on this rocket ship. ”

Garry Tan

Remote (Canada);
Remote (US)

Full time

Remote

Customer Success

At Bio Render, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science – transforming how knowledge is shared and making science open, collaborative, and easily understandable by all.

We’re shaping the future of science communication and are looking for talented individuals to help bring this vision to life!

Bio Render is on a mission to accelerate the world’s ability to learn, discover, and communicate science. We build software for scientists — from academics to biotech enterprises — to create professional-grade scientific figures, presentations, and data visualizations. Trusted by over 2 million scientists across 200+ countries, Bio Render is where the world’s best science gets communicated.

Bio Render is expanding with our new Graphing product and we need someone to own the launch experience end-to-end. As our first Implementation Specialist, you’ll be the dedicated expert ensuring every organization that adopts Graphing gets up and running quickly, confidently, and successfully.

This is a high-impact, customer-facing role sitting within Bio Render’s Customer Education team. You’ll design and deliver the onboarding programs, migration support, and training resources that make Graphing adoption frictionless while also scaling those programs across our full-serve customer base.

This role is critical because:
Successful implementation is critical to long-term adoption and success. You directly support positive renewal outcomes by setting customers up for success through successful activation and change management support.

Own tiered post-sales launch support for new graphing accounts - including dedicated onboarding sessions, product guidance, and admin support

Serve as the primary implementation point of contact for Graphing customers, from contract close through first meaningful activation

Lead migration support for customers transitioning from other graphing tools, ensuring a smooth and confidence-inspiring switch

Set up and customize templates for new Graphing customers

Develop customized onboarding resources by user type, skill level, and product area (e.g., quick-start guides, training decks, video walkthroughs)

Create plug-and-play templates and setup assets that reduce time-to-value for every new Graphing user

Scale effective onboarding across all accounts

Build standardized resources for CSMs to support effective onboarding like plug and play training decks and email templates

Partner with CSMs to support effective Graphing launch onsites, where applicable

3+ years in a customer-facing implementation, onboarding, solutions engineering, or technical CSM role at a SaaS company

Experience with data analysis tools (Prism, R/ggplot, Python/matplotlib, SPSS, etc.) or a…