Enterprise Customer Success Manager
Job in
Vancouver, BC, V5K 0A1, Canada
Listed on 2026-11-06
Listing for:
Axon
Full Time
position Listed on 2026-11-06
Job specializations:
-
Business
Client Relationship Management, Customer Success Management -
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
Enterprise customer success leadership at Axon centers on strategic partnerships, project management, and product adoption with larger customers. Travel requirements range from 25% to 35%.
As a Customer Success Manager, you will understand customer workflows, structures, and requirements while guiding operational goals through Axon products. You will coordinate internal teams, track progress, and support adoption. The work spans relationship management, consulting, product expertise, and customer advocacy.
Key Responsibilities:- Build trusted partnerships with command staff, procurement, and training leads
- Facilitate executive business reviews and annual return-on-investment conversations
- Create success plans and document customer progress toward goals
- Coordinate escalations across Support, Professional Services, Legal, and Product
- Funnel customer feedback to Product teams for roadmap influence
- Bachelor's degree or equivalent work experience
- Five-plus years in customer-facing roles
- Three-plus years working with enterprise-level customers
- Strong project management and request-tracking skills
- Exceptional organizational, presentation, and communication skills
Apply enterprise relationship management, project coordination, and product adoption expertise to help Axon customers achieve operational goals.
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