Job Description & How to Apply Below
Shape CFIB’s Member Portal, mobile app, and digital journeys through product ownership, user research, and analytics. This hybrid role is available across Canada.
The Digital Product Manager, Member Experience will manage member-facing products that support self-service, engagement, and access to CFIB benefits and services. You will collaborate with stakeholders, developers, designers, and delivery partners to turn member needs into valuable digital solutions. The position reports to the Vice President, Digital and Delivery.
Key Responsibilities:- Maintain product roadmaps and backlogs for member-facing products
- Gather requirements and align priorities across CFIB
- Improve onboarding, self-service, renewal, and engagement journeys
- Improve search, navigation, content discovery, and personalization
- Support releases through testing, documentation, and operational readiness
- Four or more years managing digital products or experiences
- Experience with mobile apps and customer-facing digital products
- Understanding of user experience and member journeys
- Ability to balance priorities and make value-based trade-offs
- Working knowledge of accessibility, privacy, and bilingual considerations
Use product management, journey mapping, and stakeholder collaboration to improve how CFIB members discover and use digital services.
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