Principal Technical Program Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal Technical Program Manager based in Canada.

We are seeking an experienced technical program leader to drive complex, cross-functional technology initiatives in a dynamic SaaS environment. In this role, you will oversee strategic programs from planning through execution, ensuring alignment between engineering priorities, product objectives, and broader business goals. You will collaborate closely with senior leaders and technical teams to deliver scalable, reliable, and high-quality technology solutions. You will play a key role in improving delivery practices, strengthening program governance, and optimizing organizational efficiency.

By managing dependencies, resources, risks, and competing priorities, you will help teams achieve predictable and measurable outcomes. This is an opportunity to influence technology strategy, accelerate innovation, and deliver meaningful customer and business impact while working remotely.

• Lead the end-to-end planning, coordination, and delivery of complex technology programs, ensuring alignment with strategic objectives, product roadmaps, and engineering priorities.
• Partner with Engineering, Product, Architecture, and business stakeholders to define program scope, objectives, milestones, dependencies, and measurable success criteria.
• Provide senior leadership with clear, data-driven updates on program health, delivery progress, risks, resource requirements, and strategic trade-offs.
• Apply Agile methodologies and program management best practices to improve delivery predictability, operational efficiency, accountability, and time to market.
• Proactively identify and mitigate program risks, resolve cross-functional blockers, manage competing priorities, and facilitate timely decision-making.
• Work with functional leaders to coordinate team capacity, address resource constraints, and optimize resource allocation across strategic initiatives.
• Build strong relationships across departments and organizational levels, facilitating collaboration, negotiating priorities, and driving alignment toward shared outcomes.
• Establish effective program governance, reporting structures, and communication processes to maintain visibility into milestones, deliverables, dependencies, and business impact.
• Identify opportunities to improve delivery processes, operational performance, and organizational execution through data analysis, stakeholder feedback, and industry best practices.
• Ensure program decisions balance customer needs, technical requirements, product quality, scalability, reliability, and long-term business value.
• Leverage AI-powered tools to synthesize program data, identify risks and dependencies, improve reporting, support scenario analysis, and streamline documentation while maintaining appropriate human oversight, data security, and accountability.
• Drive successful delivery of scalable, reliable SaaS solutions that meet business objectives and create measurable value for customers.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline.
• 12+ years of experience in technical program management, software delivery, engineering program management, or a related field, with a proven track record of delivering complex technology programs in SaaS environments.
• Strong knowledge of software development life cycles, Agile methodologies, Scrum, SAFe, Lean Portfolio Management (LPM), and Dev Ops practices.
• Demonstrated experience managing multiple concurrent programs, cross-functional dependencies, delivery milestones, risks, and commitments.
• Solid technical understanding of software architecture, system integrations, and scalable cloud-based platforms.
• Proven ability to translate business strategy into actionable program plans, priorities, and measurable outcomes.
• Excellent stakeholder management, communication, negotiation, and influencing skills, with the ability to engage effectively with senior executives and technical teams.
• Strong analytical and problem-solving abilities, including the capacity to navigate ambiguity, assess trade-offs, and facilitate data-driven decisions.
• Proficiency with program management and collaboration tools such as Jira, Confluence, and Power BI.
• Strong customer-centric mindset and the ability to balance customer expectations, technical considerations, product priorities, and business…