Change Management Specialist

Position: 26-81 Change Management Specialist
The Opportunity  The Change Management Specialist provides independent analysis and coordinated delivery support for organizational change initiatives. Working in partnership with the Business Partner, Change Design and Implementation, this role conducts change impact, stakeholder, readiness and adoption analysis; translates findings into practical recommendations and change deliverables; and coordinates assigned work streams, activities and reporting. The Specialist independently scopes and completes defined analytical assignments and manages day-to-day execution within an approved change approach.

The Opportunity  The Change Management Specialist provides independent analysis and coordinated delivery support for organizational change initiatives. Working in partnership with the Business Partner, Change Design and Implementation, this role conducts change impact, stakeholder, readiness and adoption analysis; translates findings into practical recommendations and change deliverables; and coordinates assigned work streams, activities and reporting. The Specialist independently scopes and completes defined analytical assignments and manages day-to-day execution within an approved change approach.

Status:
Regular Full-Time, Union

Location:

Vancouver, BC
Number of Positions: 1
Pay Grade: 14, Step 1 at $39.94/hour

Reports to:

Leader, Strategic Technology and Change
As a Change Management Specialist your principal accountabilities are:
Change Planning & Delivery Support

Translates the approved change strategy into detailed workstream plans, deliverables, schedules, stakeholder activities and reporting requirements.

Supports and maintains assigned change deliverables, including impact summaries, stakeholder maps, readiness plans, engagement materials, briefing notes, workshop outputs and reinforcement actions.

Coordinates communications, engagement, learning and reinforcement activities with project teams and functional partners.

Monitors milestones, dependencies, issues and risks; resolves routine delivery issues and recommends mitigation for more complex concerns.

Provides day-to-day change support to project team members and business representatives within the direction established by the Business Partner.

Documents, publishes and maintains knowledge of change program activities and processes.

Change Analysis & Recommendations

Conducts change discovery, impact, stakeholder, readiness and adoption assessments for assigned initiatives or work streams.

Collects and analyses qualitative and quantitative information to identify affected groups, impacts, risks, dependencies and readiness considerations.

Measurement, Reporting & Continuous Improvement

Develops and maintains dashboards, trackers and reports that show progress, readiness, adoption and emerging risks.

Interprets trends and feedback, identifies adoption gaps and recommends targeted adjustments or reinforcement actions.

Supports post-implementation reviews and documents lessons learned, reusable practices and improvement opportunities.

Maintains change templates, analysis methods and reporting processes, and recommends practical improvements to team tools and standards.

Defines proposed success measures and supports the development of key performance indicators for readiness, adoption, usage, behaviour change and sentiment.

Stakeholder Engagement & Coordination

Plans and facilitates internal working sessions, focus groups, interviews and validation discussions for assigned areas, with guidance for high-risk or executive audiences.

Builds effective working relationships with employees, subject-matter experts, project teams and operational leaders to obtain information, validate findings and coordinate action.

Prepares concise presentations, decision-support materials and status updates tailored to the audience.

Coordinates meeting preparation, actions, decisions and follow-up so that commitments and feedback loops are completed.

Knowledge, Skills & Experience you bring

Diploma in related field supplemented by 5 years of relevant change management, business analysis, client research, project coordination or related experience; or an equivalent combination of education, training and experience.

Working knowledge and experience of organizational change management and communication methods, including impact assessment, stakeholder analysis, readiness, adoption measurement, engagement and reinforcement.

Experience coordinating work across multiple contributors, milestones and dependencies within a project…