Job specializations:
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Business
Job Description & How to Apply Below
Optimize customer support processes with advanced analysis and workflow expertise at TTC, improving consistency across global operations.
As Operations Manager, Customer Success, you will strengthen core operations through SOP development, data analysis, and root-cause investigation. You will work with Contact Center, IT, Sales, Product, Operations, and BPO teams. Your focus includes scalable processes, service quality, compliance, and operational effectiveness.
Key Responsibilities:- Audit workflows and identify operational inefficiencies
- Develop SOPs supporting consistency, compliance, and quality
- Analyze Salesforce, Genesys Cloud, and GDS data
- Lead CRM and telephony upgrade projects
- Prepare operations for seasonal peaks
- Progressive leadership experience in complex customer operations
- Ability to convert complex data into recommendations
- Knowledge of Power BI or Tableau reporting tools
- Experience with telephony workflows and queue management
- Bachelor's degree or equivalent practical leadership experience
Use process improvement, operational analysis, and CRM expertise to create scalable customer support solutions at TTC.
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