Customs Specialist

SUMMARY

Primary duty is to set up and release shipments imported into Canada across various modes of transportation containing a wide variety of commodities, paying close attention to the rules and regulations as set out by CBSA in the Customs Act.

• Set up and release of assigned account shipments
• Able to manage more complex shipments, with some assistance
• Track and trace incoming shipments and communicate with clients as required
• Provide final accounting to CBSA for a set list of assigned accounts
• Arrange payments of invoices to steamship lines, warehouses, government agencies
• Arrange transportation of cargo once released, and maintain trucker relationships to maximize partnerships
• Identify tasks that require special handling, recommend process improvements and implement resolutions within assigned scope of responsibility
• Adhere to all standard operating procedures and policies set in place by the department and organization
• Provide input and be an active participant at weekly team briefings

• Supports organizational commitment to ISO 9001 and ISO 45001 certification – Montreal location
• Perform assigned tasks to support DSV’s objectives and targets regarding quality, health, safety and environment, and follow all requirements as set out in the DSV Quality Health Safety Environment policy
• Staff are required to ensure that their day‑to‑day activities embrace sustainability, health and safety so as to reduce environmental impact, support the communities where we work and reduce incidents in the workplace

• High School Diploma or Equivalent qualification
• Working towards Certified Customs Specialist (CCS) designation
• 3–5 years of freight forwarding and/or customs brokerage experience

• Good command of verbal and written English skills
• Ability to create collaborative engagements and practice active listening
• Service‑oriented and able to resolve customer grievances
• Strong interpersonal skills, building professional relationships internally and externally
• Strong problem‑solving and analytical skills
• Ability to multi‑task, plan, prioritize and manage time effectively to meet goals and achieve results
• Both a team builder and a team‑player
• Excellent organizational and time‑management skills
• Ability to communicate effectively in a diverse multicultural environment
• Act as a role model for DSV values and adhere to the Code of Conduct

• English is the principal language for this position; additional languages may be required in other locations
• Ability to communicate effectively in a diverse multicultural environment
• Proficient with Microsoft Office suite

• Prolonged periods sitting and standing at a desk and working on a computer
• Occasional travel may be required
• Regular working hours apply; at times, working beyond these hours may be required by business needs

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.