Customer Success Specialist; Temporary

Posted Tuesday, December 9, 2025 at 11:00 AM

Do you want to work for one of BC’s Top Employers for 2025 and join an innovative, technology-driven and growth-focused organization?

Land Sure Systems Ltd. (Land Sure ) is looking to hire a temporary full time Customer Success Specialist (1 year term) to join our Products division!

Land Sure is a subsidiary of the Land Title and Survey Authority of BC (LTSA), a publicly accountable, statutory corporation that manages BC's land title and survey systems. Our team of nearly 100 employees supports the LTSA through information system consulting services, project management, customer support, and communications.

We offer meaningful work in the public interest. In support of the Province’s 30-point housing plan, Land Sure has helped the LTSA build and launch the Condo and Strata Assignment Integrity Register as well as the Land Owner Transparency Registry, a first-of-its-kind registry.

We offer an innovative, performance-driven culture. We have helped the LTSA become a leader in automated property registration and through technology, we are reducing turnaround time for customers and improving the consistency, accuracy and efficiency of the LTSA’s services. We also build and manage innovative products such as Parcel Map BC and AUTOPROP, which support access to information for the land and real estate sectors.

We offer balance. Land Sure provides employees with the ability to work for a stable, independent, values-driven technology company. The environment is entrepreneurial, innovative, and fast-paced yet supportive. Our culture is of mutual respect, constantly improving our professional and personal skills, and celebrating our accomplishments.

We believe in a hybrid of remote and in-office work and know you'll love our downtown Vancouver office as much as we do! Our employees can work either entirely in the office, or a hybrid of both remote and in-office. Therefore, applicants must currently live in British Columbia or have plans to relocate to British Columbia.

Visit  to learn more about why it's great to work at Land Sure, including 3 weeks vacation to start, a generous bonus program, and a $650 health spending account.

Reporting to the Manager, Customer Success, the Customer Success Specialist is responsible for customer engagement, retention and revenue generation for Auto Prop and myLTSA products. The Customer Success Specialist will manage content creation, advanced sales and support responsibilities, as well as strategic contributions to marketing campaigns, team alignment, and customer success initiatives.

• Develop, manage, and distribute marketing and training content including tracking attendance and following up with participants for sales opportunities
• Record, edit, and upload videos for marketing, training, and support purposes
• Create and update help resource articles and short and long form videos
• Produce pre-recorded webinars to enhance user training

• Provide support via chat, email, and phone, addressing customer needs effectively
• Handle escalations from first-level support, ensuring timely issue resolution
• Proactively engage customers through in-app messaging and email campaigns
• Plan, host and manage webinars with various stakeholders to support the Manager, Customer Success

• Improve demo and sales templates, scripts, marketing materials and collateral to support sales activities
• Track customer feedback on existing and potential features
• Support customers and key accounts to complete renewals and build leads through relationships
• Run demos to support the Manager, Customer Success
• Provide support for other team members and customers as required to encourage use
• Suggest and support implementation of new features in collaboration with the product team
• Manage the full sales cycle for new opportunities, from lead identification to deal closure
• Generate leads through various channels, schedule demos, and develop supporting marketing campaigns
• Convert leads into paying customers and manage leads with CRM system processes
• Follow up…