Customer Service Representative

Company Description

Prometric () is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.

The successful candidate will work under the guidance and direction of the Customer Service Supervisor, to provide customer service to prospective test takers, end‑user clients, and partner organizations regarding Paragon's tests and instructional materials.

Full‑time, five 8‑hour shifts between Monday and Sunday, 8:30am – 5:00pm PST. Weekend shifts are required on a rotating basis.

• Providing comprehensive customer service to test takers via email, telephone, and online chat.
• Processing customer requests (registrations, transfers, and cancellations) in a timely manner.
• Promoting the consumption and delivery of Paragon's tests and instructional materials to prospective test‑takers, end‑user clients, and stakeholders.
• Refining procedures for effective delivery and implementation of Paragon's tests and instructional materials.
• Providing input to updates of registration and reporting databases.
• Tracking customer requests and providing input for improving customer service.

• At least one year of work experience in customer service.
• Sensitivity to inquiries from test takers for whom English is not their first language.
• Knowledge and experience with business and office procedures, practices, and their applications.
• Experience with computer business applications, including Windows Office (Excel, Word, Access) and email.
• Ability to pay careful attention to detail, work effectively within a team environment, exercise tact, discretion, and confidentiality, and work under pressure to meet deadlines.
• Effective oral and written communication, strong interpersonal skills, problem solving, customer service, and organizational skills.
• Must be eligible to work in Canada.

Annual Base Salary: $38,000 CAD.

Prometric is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory.