Arabic & French Bilingual Customer Service Officer - Application Centre

VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring a Submission Officer in our Visa Application Center in Vancouver. The office will specialize in supporting the end-to-end operations of the Visa Application while ensuring quality and compliance with these specialized processes.

Written and verbal communication skills in Arabic and French are preferred. This is a contractual position.

• Document scrutiny and collection of applications for visa processing
• Handle customer/applicant queries personally or via email, telephone
• Handle cash and bank related transactions if assigned and ensure 100% accuracy
• Record and maintain all application data. Ensure accurate and timely data entry into the system with zero errors
• Ensure all administration and logistics of passport delivery to consulate/applicant/logistic company, etc.
• Maintain compliance to the standard operating procedures, manuals, etc. without deviation in process
• Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/customers
• Encourage applicants to provide feedback on services provided and their overall experience at the application center
• Ensure that the entire process is completed within the mandated Turn Around Time
• Assist Deputy Manager/Operations Manager in execution of WB Project

• Fluent in English is a requirement for this position
• Bilingual and fluent in Arabic and French is preferred for this position
• Excellent written and verbal communication skills in both Arabic and English
• Minimum education:
  
  Bachelor’s degree or global equivalent
• Good knowledge of Microsoft Office packages
• A good attention to detail and high level of accuracy under tight timelines
• A proactive ‘can-do’ attitude
• Flexible and willing to work additional hours if needed
• Attractive pay and medical benefits