Box Office Attendant

Who we are…

The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116‑year‑old, non‑profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15‑day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year‑round portfolio of events including concerts, trade shows and film, cultural and community events.

In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.

At the PNE, we strive to create an environment that reflects our organization’s core values:
Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees, or the community.

We are looking for hard‑working and motivated individuals to join our PNE Box Office Team and work under the direction of the Senior Account Manager, Ticket‑Leader. The PNE’s Ticket Leader Box Office offers premier ticketing services for concert promoters, bands, professional sports teams, arenas and other venues. Box Office staff are responsible for day‑to‑day operations of various events at the PNE such as:
Concerts, Events, Trade shows, and any other events operated by the Ticket Leader Box Office.

• Exhilarating and fun‑loving culture
• Flexible work environment
• Opportunity for free or discounted tickets to shows, events, sports games, and much more
• Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands
• Competitive compensation package
• Opportunity to create lasting memories and friendships!

In your role as a Box Office Attendant
, your primary accountabilities will be to:

• Respond to patron inquiries regarding any information related to ticketed events such as building information, directions, event seating, ticketing, parking, and general concerns during the sales process.
• Answer multi‑line inbound calls and respond to event inquiries via email in a timely manner.
• Handle charges by phone, address account inquiries, adhere to confidentiality and security protocols, and provide excellent customer service.
• Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and any other communication regarding event updates.
• Describe venue layouts and seating locations to patrons when answering inquiries.
• Balance & account for credit/debit receipts for daily sales transactions.
• Enter new patron’s information into the database following policies and procedures established by the Center and update existing patron information as necessary.
• Organize and distribute “will call” tickets and conduct light administrative duties.
• Call customers to advise of event changes and/or cancellations as required.
• Perform other related duties as assigned.

• Must have successful completion of Grade 12.
• Previous experience with booking seats using a manifested seating map is considered an asset.
• A minimum of one to two years’ work experience in customer service; prior knowledge or experience in box office operations, retail operations or call center operations is considered an asset.
• Must have advanced proficiency with Microsoft Office (Outlook, Word and Excel).
• Previous experience with ticketing software considered an asset.
• Ability to work in a fast‑paced environment with changing requirements with ease.
• Ability to work professionally, courteously and tactfully with guests and staff internally.
• Must be able to work a variety of shifts on a part‑time basis which includes weekdays, weekends, and evenings.
• Must be available a minimum of 4 shifts per week, three weekdays and one weekend. Shift…