Group Training Specialist

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

We are looking for a Group Training Specialist to join our Customer Education team in Vancouver
, Calgary or Toronto
.

The Group Training Specialist leads instructor‑led product training sessions that accelerate customer adoption with Clio’s products. You will deliver high‑impact training sessions that ensure every customer achieves value quickly. Through engaging facilitation and personalized support, you will create an exceptional onboarding and expansion experience that builds customer confidence, satisfaction, and long‑term success.

Customer Education is a strategic team in the Customer Success organization that is both human and high‑performing. Customer Education empowers Clio customers to do their best work through structured training programs with product documentation, self‑paced training programs, live training events, and certification exams. Customer Education creates best‑in‑class experiences that elevate the performance of all Clio Customers.

The successful candidate will be an engaging facilitator and brand ambassador for Clio who is passionate about helping customers achieve meaningful outcomes through effective, outcome‑focused live training experiences. They are motivated by solving customer challenges and empowering firms to adopt Clio’s products with confidence and success.

• Deliver live product training sessions that help customers onboard successfully and adopt Clio’s products with confidence.
• Handle customer questions during sessions with professionalism and empathy, ensuring participants reach their first moments of value.
• Participate in special events including customer appreciation summits and virtual conferences, to strengthen engagement and deepen product knowledge.

• Update instructor‑led courseware based on training delivery experience, customer feedback, and Clio product upgrades to ensure content remains accurate and relevant.
• Collaborate cross‑functional to align outcomes of instructor‑led training classes content with customer onboarding, adoption, and expansion initiatives to ensure consistent messaging and integration across programs.

• Capture and share customer feedback and insights that strengthen other Customer Education work‑streams and initiatives.
• Prepare and coach Clio team members to effectively support product classes through delivery standards, chat assistance, Q&A participation, and follow‑up activities that strengthen overall team performance.

• Manage your schedule effectively to meet delivery utilization targets and customer satisfaction metrics.
• Support initiatives that enhance the customer training experience across programs and perform additional duties as required to support team and company success.

• 2+ years of experience in training facilitation, instructional delivery, or customer education within a fast‑paced, high‑growth environment.
• A university degree or equivalent experience in a related field (e.g., education, business, communications, media production, or social sciences).
• Understanding of adult learning principles, with demonstrated success designing and leading engaging group learning experiences.
• Proven ability to manage multiple priorities and deliverables while maintaining high quality and consistency.
• Expertise or strong interest in leveraging AI tools to enhance facilitation effectiveness and program scalability.
• Deep curiosity and capability to rapidly learn new software products, workflows, and legal industry concepts.
• Exceptional communication and interpersonal skills, with a natural ability to build trust and confidence with customers and internal partners.

• Experience delivering customer or employee training programs in a SaaS or…