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HelpDesk/Support Technical Support

Senior Customer Support Process Designer

Job in Vancouver, BC, Canada
Listing for: Match
Full Time position
Listed on 2026-02-15
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 100000 - 110000 CAD Yearly CAD 100000.00 110000.00 YEAR
Job Description & How to Apply Below
A leading technology company seeks a Customer Support Process Manager in the Vancouver area to enhance customer support workflows. The ideal candidate will have 3–5 years of customer service experience, strong technical writing skills, and the ability to optimize processes based on customer feedback. This role focuses on improving customer outcomes through effective collaboration with multiple teams. Competitive salary range is $100,000–$110,000, with various benefits including generous PTO and wellness support.
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Position Requirements
10+ Years work experience
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