Central Dispatcher – Fire; RFT

As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across British Columbia. Our people are passionate about their work and public safety, and we are looking for someone to join our team who shares that same spirit of collaboration and wants to contribute to our vision of safer communities in British Columbia through excellence in public safety communication.

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve.

RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

We are looking for individuals who thrive on making a difference and who embrace challenges, variety, diversity, and working in a very high paced environment. The successful applicants possess our corporate values of respect, integrity, collaboration, accountability and service, and have positive relationships with their peers, supervisors, and our external partners. Reporting to the Fire Supervisor, the Central Dispatcher is responsible for being situationally aware of incidents in all areas that E-Comm Fire services and allocating fire resources upon receipt of CAD calls from 911 or other appropriate work groups.

At all times, the CD works professionally and collaboratively with other Communications Operators within the Fire workgroup as well as with partner agencies. This position requires the ability to multitask effectively by, coordinating fire response and continuous updates to a variety of calls including high priority incidents that may be a risk to attending officers and/or the public via radio and/or CAD systems and other technology as required.

They also support fire operations by tactically analyzing events, providing continuous risk assessment, changing priorities and situations, and acquiring the necessary resources that are required to bring the call to a successful conclusion. Professional communication and collaboration with external partners is a must.

• Ambitious, with a proven ability to thrive in a fast-paced, dynamic environment?
• Confident in your knowledge of policies and procedures
  , able to make quick, informed decisions that guide a Fire team of dispatchers and call takers?
• Curious and proactive
  , constantly looking for ways to improve processes and enhance team performance?
• Reliable and trustworthy
  , consistently reflecting E-Comm’s values in your actions and decisions?
• Resourceful and responsive
  , supporting both your internal team and external clients with professionalism and care?
• Innovative
  , approaching challenges with creative solutions and a forward-thinking mindset?
• A Coach, have a proven ability of being able to use a variety of different techniques and use all tools provided to support growth of everyone in the workgroup?

• Performs all the duties required of a Communications Operator I and Communications Operator II.
• Monitors work of dispatchers and/or call takers to ensure performance standards are maintained; provides guidance and feedback to improve performance.
• Ensures that dispatchers deploy appropriate resources in accordance with established policies and procedures; ensures for optimal response, coverage and reduced event wait times.
• Coordinates with the team supervisor and/or team lead on staff development and performance matters.
• Assists dispatchers in identifying units with declared emergencies, relaying pertinent information from priority three-way phone calls, and responding to requests for additional resources from dispatchers or field units; in questionable situations, makes final determinations for dispatchers on call priorities and tactical resource deployment.
• As required, assists call takers in handling priority calls; participates in three-way phone calls; assists with questioning callers, and monitors the phone call for further information.
• As required, informs field units of priority events; activates warble tone; makes agency-wide or fleet broadcast and provides further event details as known; monitors progress of involved field units; assists in transition to a breakout room.
• Monitors pending events, radio talk groups and controls unit status of otherwise unmonitored field units.
• Provides information to field units and dispatchers from various resources such as maps, telephone listings, crime stopper press releases, and bylaw, policy and procedure manuals.
• Updates and maintains information pertinent to dispatch operations such as event logs, duty sheets and call out lists of specialty squads and units.
• As required, disseminates E-Comm and agency tactical, operational and special event information to dispatchers and call takers.
• Assists a superior in developing and delivering classroom and on-the-job training sessions; provides orientation to new employees; ensures that staff are informed of and understand established policies and procedures.
• As requested by a…