Client Service Representative
Job in
Vancouver, BC, Canada
Listing for:
019987 Hub International Insurance Brokers
Full Time
position
Listed on 2026-02-20
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Position: Client Service Representative, Employee Benefits
HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team!
We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran, HUB can take you to your next career goal.
We are Proud to Offer
Competitive compensationComprehensive tuition financing and career-related training and developmentCompany matching RRSP contributionsCustomizable flexible benefits options for you and your familyWe promote work-life balance through flexible scheduling and hoursA progressive employee assistance program through Life WorksMental and physical wellness initiativesHUB Cares: we are a company that gives back and is active in the communityThe Opportunity
Our Employee Benefits Division is excited to welcome you into our client-focused culture. Join us with your years of group benefits experience as our next Client Service Representative
. Here’s your chance to refine and develop your client service and analytical skills as a Permanent Full Time CSR in our Employee Benefits Division.
This role will be based out of our Burnaby Still Creek Head Office.
Our Burnaby Still Creek location is our head office and is centrally located in the Willingdon Business Park. The office location is centrally located in the Willingdon Business Park near Brentwood Town Centre. This location is easily accessible by the Gilmore sky train station with many shops, restaurants and other amenities nearby.
The Responsibilities
Assist Consultants with all aspects of servicing group and individual accountsMaintain accurate renewal calendar, communicate renewal timelines to Account ExecutivesProcess documentation: renewals, proposals, claims history, customer correspondenceMaintain electronic and paper client/carrier filesEnsure accuracy of policy documentation from insurers before forwarding to the clientContact clients regarding renewals and claims, update changesAnswer account related questions/requests from clients and insurersProvide policy and coverage information to clients upon request or inquiryAttend occasional client meetings with ConsultantsCreate marketing materials and presentations for ConsultantsAct as liaison between Consultants and Corporate clientsThe Requirements
Successful completion of LLQP or willing to obtain within the first year2+ years of experience in the employee benefits industryWillingness to learn and take on increasing levels of responsibility, including client communicationIntermediate proficiency in Microsoft Word, Excel and OutlookExcellent CommunicationTyping speed of at least 55 wpmGood working knowledge of underwriting arrangementsHas a high attention to detailComfortable conducting employee education sessions and client administration orientation sessionsGood understanding of employee benefits plan analyticsExperience with flex plans is an assetOur Culture Starts with You
We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their businessWe want you to be INNOVATIVE and open to sharing your ideasYou work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.You are a TEAM PLAYER who positively impact those around them;
We MOTIVATE each other to GROW TOGETHERYou work with a high degree of INTEGRITY and ACCOUNTABILITYTo find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our !
Department Account Management & Service
Required Experience:2-5 years of relevant experience
Required Travel:
No Travel Required
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