Key Account Onboarding Specialist

Does your definition of success mean guiding complex customers through meaningful change? Then Jobber might be the place for you! We’re looking for a Key Account Onboarding Specialist to join our Success team and help some of the largest and fastest-growing home service businesses get up and running on Jobber.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more.

That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

Reporting to a Manager, Key Account Onboarding, our Key Account Onboarding team plays a pivotal role in bringing Jobber’s largest and most complex customers onto the platform.

These service providers operate at scale and require thoughtful, strategic onboarding. By removing technical barriers, supporting data migration, enabling digital payments, and consulting on advanced features and integrations, the team ensures customers see value quickly while setting them up for long-term success.

As a Key Account Onboarding Specialist
, you’ll manage a portfolio of high-growth home service businesses, acting as a trusted advisor throughout their onboarding journey. You’ll collaborate closely with Sales, Product, Engineering, and Customer Success to ensure each customer’s needs are understood, prioritized, and supported.

In this role, your primary focus will be designing and executing onboarding strategies that help customers feel confident, supported, and empowered to use Jobber r work will directly influence customer outcomes, retention, and long-term growth.

• Build strong, trust-based relationships between Jobber and our key customers
• Lead deep discovery conversations to understand each customer’s business goals, challenges, and operating environment
• Guide customers through complex onboarding activities, including data migration, third-party integrations, digital payments, and team enablement
• Deliver tailored onboarding experiences through 1-to-1 training, proactive outreach, email campaigns, and group sessions
• Clearly articulate the value of Jobber’s products, features, services, and partner ecosystem in ways that resonate with each customer
• Partner cross-functionally with Product, Engineering, Sales, and Customer Success to share insights, customer feedback, and improvement opportunities
• Contribute to the optimization of internal onboarding processes and scalable best practices
• Stay current on Jobber product updates, industry trends, and evolving customer needs
• Act as a role model on the team by operating with integrity, accountability, and a commitment to excellence
• Develop deep expertise in supporting home service businesses and become a thought leader in this space

• Proven experience in customer onboarding, account management, customer success, or a similar customer-facing role within a B2B SaaS or fintech environment
• Strong communication skills, with confidence engaging executive-level stakeholders in both 1-to-1 and group settings
• The ability to influence and persuade by clearly connecting solutions to customer needs and outcomes
• A…