Guest Services Associate - Worldmark Canadian

Overview

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

• Guest Services function of the resort: greet guests, complete registration, issue unit keys, provide resort information and area attractions details and directions. Process all cash and credit card transactions; balance cash receipts; perform bucket checks; post guest charges; complete cashier and other reports; prepare deposits; secure assigned banks; complete check-out procedures; compute bills; verify charges; collect payments; and make changes as required.
  
  May routinely reserve and confirm guest reservations for individuals and/or groups; process cancellations, revisions, and information updates; make pre-arrival informational calls; confirm and cancel reservations; answer questions about reservations. Provide quotes for room rates as needed.
• Maintain positive guest, owner and associate relationships: respond to inquiries and concerns to ensure total guest satisfaction; resolve issues and escalate as needed; make service recovery recommendations; promote teamwork and quality service.
• Ensure compliance with Operational Compliance, Safety & Security, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures.
• Cultivate a “Count On Me” Culture: be responsive, respectful, and deliver a great experience.
• Performs other duties as needed.
• Travel requirements:
  Travel is not a requirement for this position. If training is required off-site, it will be local and be about half to full day of time.

• Education:
  
  High School diploma or equivalent preferred
• Knowledge and skills:
  Organizational skills; excellent communication; ability to read and comprehend routine instructions; ability to provide high priority to customer service; problem-solving with minimal supervision; ability to read, write and understand English; basic office skills including math and cash handling; professional appearance; positive attitude; ability to multi-task in a fast-paced environment; people-oriented; detail-oriented; PC skills; basic office equipment;
  Microsoft Office (Word, Excel, Outlook); hotel front office system knowledge is a plus; ability to switch between tasks quickly.
• Job experience: 1 year of guest services in hospitality/hotel/resort preferred and/or 1 year of customer service in service or retail environment preferred

Unless there is a legal requirement, experience will be accepted for the education requirement.

Generally starting at $23.50 per hour. The actual hourly rate will be set based on experience, education, skills, training, and work location.

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We re always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.