Air Customer Experience Specialist - Airport

Responsibilities

In this customer‑facing role, you will play a vital part in ensuring all flights are prepared for secure and on‑time performance by assisting customers at every touchpoint of their journey.

• Previous customer service experience with strong interpersonal skills and excellent communication and teamwork abilities.
• Strong consideration will be given to candidates who are bilingual in English and French. Candidates fluent in English and one or more of the following preferred languages:
  Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, or Punjabi will also be strongly considered.
• Strong ability to solve problems and find solutions in line with guidelines and policies while maintaining a safety and security‑conscious approach.
• Availability to attend and successfully pass a five to seven‑week full‑time paid training program.
• Work rotating shift patterns over a 24‑hour period, including weekends and holidays.
• Physical ability to walk long distances, stand for extended periods, lift, push, pull, and provide wheelchair assistance to customers with reduced mobility.
• Work efficiently within strict timelines to maintain on‑time performance.
• Adherence to Air Canada’s attendance and grooming standards, and obtain and maintain applicable transportation security clearances and authorizations.
• Eligibility to work in Canada.