FCM – Corporate Travel Consultant BC

Corporate Travel Consultant

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

This role will have you arranging domestic and complex international travel for busy executives, including air, car, hotel and ground transportation. Before starting, you will participate in a three‑week paid training program that boosts your knowledge, trains you on contract airfares and sharpens your Sabre skills. Corporate travel consultants handle bookings, ticketing, changes and queue management. You will also offer exceptional customer service to meet our business traveler’s needs and develop relationships with corporate accounts.

Business hours are 8:00 AM to 6:00 PM PT, Monday–Friday. The schedule is a rotating 40‑hour week with five 8‑hour shifts to provide coverage throughout business hours.

• Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel, considering Canadian‑specific travel requirements.
• Build rapport and develop a relationship with Canadian business travelers to ensure reliable service.
• Ensure accurate and timely completion of reservations while meeting travelers’ needs.
• Execute all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintain accuracy.
• Comprehend and strictly comply with Canadian travel policies and regulations.
• Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately.
• Deliver consultative support and exceptional customer service throughout the booking process.
• Keep clients informed about all necessary travel documents and health requirements for their destinations.
• Handle ticketing, Phase IVs, and exchanges/changes involving complex international fares proficiently.
• Manage rerouting and exchange processes, ensuring minimal disruption to travel plans.
• Other duties and tasks as assigned.
• Contribute to a safe, inclusive, and accessible work environment.

• 2+ years of recent, prior experience in corporate travel management.
• In-depth familiarity with current Sabre GDS for fare calculations, itinerary management, and ticket issuance.
• Experience with quality control processes to ensure accuracy and compliance of travel bookings.
• Proficiency in ticketing procedures and scripting, and ability to handle complex itinerary changes and exchanges.
• Ability to navigate and manipulate complex itineraries, international fares, and PNRs to meet client requirements.
• Professional demeanor when interacting with clients and colleagues.
• Ability to handle multiple urgent tasks simultaneously while maintaining efficiency and quality.
• Quick and effective decision making to resolve travel‑related issues promptly.
• Excellent communication skills to keep clients informed and reassured.
• Commitment to delivering exceptional customer service with a focus on client satisfaction.
• Proficiency in using travel booking systems and communication tools.
• Strong technical aptitude with the ability to troubleshoot and adapt to new technologies.
• Self‑motivated and able to work independently.
• Reliable, high‑speed internet connectivity required.

• Fun work culture.
• Reward & Recognition through Buzz Nights and Global Gatherings.
• Opportunity to use quick thinking and expertise.
• Love for travel and passion embedded in the company.
• Personal connections and strong relationships.
• Diversity, Equity & Inclusion commitments and initiatives.
• Career growth opportunities.
• Supportive professional and personal…