Temporary Guest Services Supervisor at Arc'teryx

Elevate guest satisfaction as a Temporary Guest Services Supervisor at Arc'teryx in Vancouver, B.C. Lead a high-performing team focused on exceptional service and product knowledge.

In this temporary assignment, you will supervise a team of Guest Services Representatives to ensure they deliver outstanding customer service. You’ll collaborate with other supervisors and implement new processes to meet service objectives. This role emphasizes adaptability and commitment to excellence, ideal for leaders dedicated to building comprehensive guest experiences.

Key Responsibilities:

• Coach team members towards high performance

• Supervise daily Guest Services operations

• Resolve escalated guest inquiries and technical issues

• Conduct performance appraisals and improvements

• Lead individual weekly check-ins with team members

Requirements:

• 2+ years leading teams of 8-15 individuals

• 3+ years in a contact centre environment

• Fluency in French and English

• Strong interpersonal and problem-solving skills

• Proficiency in Microsoft Office and customer service software

Drive guest loyalty and support your team’s growth through effective coaching and leadership.
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