Air Customer Experience Specialist - Airport

Position: Air Customer Experience Specialist - Airport )
Responsibilities  In this customer‑facing role, you will play a vital part in ensuring all flights are prepared for secure and on‑time performance by assisting customers at every touchpoint of their journey.
Requirements   Previous customer service experience with strong interpersonal skills and excellent communication and teamwork abilities.
Strong consideration will be given to candidates who are bilingual in English and French. Candidates fluent in English and one or more of the following preferred languages:
Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, or Punjabi will also be strongly considered.
Strong ability to solve problems and find solutions in line with guidelines and policies while maintaining a safety and security‑conscious approach.
Availability to attend and successfully pass a five to seven‑week full‑time paid training program.
Work rotating shift patterns over a 24‑hour period, including weekends and holidays.
Physical ability to walk long distances, stand for extended periods, lift, push, pull, and provide wheelchair assistance to customers with reduced mobility.
Work efficiently within strict timelines to maintain on‑time performance.
Adherence to Air Canada’s attendance and grooming standards, and obtain and maintain applicable transportation security clearances and authorizations.
Eligibility to work in Canada.

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