Client Service Representative Job Vancouver area,BC Canada,Customer Service/HelpDesk

Overview

We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals to do what’s right for our clients. At CIBC you are empowered at work, supported to make a meaningful impact, and valued for who you are and what you contribute. For more about CIBC, visit

What You’ll Be Doing

As a Client Service Representative in the Personal & Business Banking Team, you will work in a fast‑paced Banking Center and use your knowledge of financial products to help clients with their day‑to‑day banking needs. Your day may involve answering inquiries, assisting with transactions, and proactively connecting clients with the right team members. You’ll be the first line of support as clients work towards their financial goals.

You will be required to work on‑site full‑time, including evenings, weekends, and travel to multiple banking centres within a reasonable distance.

Key Responsibilities

Help clients manage accounts and products.
Focus on the client experience and make interactions meaningful.
Connect clients to the appropriate CIBC team members.
Listen, ask questions and act with an owner mentality to solve client issues.
Introduce clients to mobile banking apps and other digital tools.

Qualifications & Skills

Client issue resolution, client service, customer experience (CX), digital literacy, empathy, financial products, interpersonal communication, standards compliance, transaction services.

Schedule & Location

Job Location:

Vancouver – Georgia & Burrard.

Employment Type:

Regular.

Weekly

Hours:

37.5.

EEO Statement

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You must be legally eligible to work at the specified location and, where applicable, have a valid work or study permit.

We may ask you to complete an attribute‑based assessment and other skills tests.

#J-18808-Ljbffr