Guest Experience Specialist

Overview

Create unforgettable guest experiences with Armstrong Collective as a Guest Experience Specialist. Engage with travelers in our Destinations, facilitating smooth transfers and providing expert advice. As a Guest Experience Specialist, you will be instrumental in defining the guest journey at Rocky Mountaineer and Canyon Spirit. Your role involves assisting guests at our Stations and Guest Centres, ensuring their comfort through effective communication and assistance.

You will handle check-ins, luggage transfers, and guide guests seamlessly to their destinations, making every moment memorable. Embrace the chance to impact guest experiences positively while promoting a culture of respect and safety.

• Welcome and care for guests at various locations
• Support in-travel assistance and smooth transitions
• Solve guest concerns with efficiency and care
• Maintain cleanliness and aesthetics of guest areas
• Tailor experiences for guests with special requirements

• Valid Class 5 AB or BC Driver’s License
• Experience in hospitality or customer service
• Solid verbal and written communication skills
• Ability to handle difficult situations calmly
• Must be legally authorized to work in Canada