Bilingual Customer Care Specialist at Stevens

Elevate your customer service skills with Stevens as a Bilingual Customer Care Specialist. Deliver outstanding support in English and French, ensuring customer satisfaction through effective communication.
As a key member of the Stevens team, you will be responsible for exceptional service delivery across phone, email, and in-person interactions. This role involves managing customer inquiries, processing orders, and resolving issues such as stock discrepancies. Your bilingual abilities will enhance customer experience, making a significant impact in our healthcare products distribution.

Key Responsibilities:

• Provide timely support to customers via phone and email

• Assist with product information, pricing, and general inquiries

• Resolve customer issues and escalate complex cases

• Maintain accurate records of customer transactions

• Collaborate with teams to ensure smooth service delivery
Requirements:

• Bilingual in French and English

• Minimum two years in customer service roles

• Proficient in Microsoft Office Suite

• Strong attention to detail and problem-solving abilities

• Excellent verbal and written communication skills
Become part of a team that values innovation and quality customer service at Stevens.
#J-18808-Ljbffr