Customer Engagement and Yacht Coordinator

Join an exciting team in the British Virgin Islands as a Yacht Customer Service Coordinator. Provide top-notch service, ensuring customers are educated and confident while enjoying their yacht experiences.

This shore-based, full-time role is perfect for those who love the sailing lifestyle and seek a year-round opportunity. You will be the primary contact for customers, organizing dock operations, delivering informative briefs, and creating instructional materials. A strong technical mind and passion for sailing are essential to thrive in this role.

Key Responsibilities:

• Serve as first contact for customer inquiries

• Prepare dock plans and manage boat logistics

• Produce engaging videos and manuals for operations

• Ensure yachts are charter-ready and safe

• Aid in off-season storage and operational tasks

Requirements:

• Sailing qualifications and a love for the sea

• Excellent customer service abilities

• Skill in producing engaging video content

• Understanding of yacht systems and operations

• Effective communication for engaging briefings

Foster customer satisfaction while maintaining a passion for sailing in a supportive and vibrant maritime environment.
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