Emergency Response Customer Support Agent

Join the team as an Emergency Response Customer Support Agent. Provide critical support to clients with urgent needs through professional communication and effective problem resolution.
This full-time role demands expertise in bilingual communication as you assist clients with restoration requests and emergency situations. You'll take responsibility for making calls, creating records of damages, and coordinating services. Your success will hinge on your ability to manage stress and handle multiple tasks in a fast-paced environment.

Key Responsibilities:

• Assist clients with urgent restoration requests via phone and email

• Create detailed electronic records for material damages

• Maintain timely communications with stakeholders

• Coordinate emergency response for clients

• Manage and resolve client complaints efficiently
Requirements:

• Bilingual in English and French, both spoken and written

• Minimum 2 years of providing exceptional customer service

• Experience managing multiple lines in call centers

• Quick learner of software applications

• High school diploma required
Leverage your customer service skills to support clients effectively during emergencies and enhance their experience.
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