Customer Service Agent

Position: Full-Time Customer Service Agent
Join Harbour Air as a Customer Service Agent in Downtown Vancouver, BC. Deliver exceptional service through guest interactions, flight reservations, and safety procedures in a dynamic environment.

This full-time, temporary position operates within Ground Operations, requiring a strong work ethic and customer service focus. You will manage guest check-ins, process payments, and help prepare flights while effectively communicating with your team. Your commitment to safety and service will contribute to the overall experience of our passengers.

Key Responsibilities:

• Greet guests and handle their enquiries

• Reserve scheduled flights and scenic tours

• Manage passenger check-in and baggage handling

• Execute flight closure and pre-boarding duties

• Perform public announcements during flights

Requirements:

• Strong customer service skills with a team-oriented approach

• Ability to multitask in fast-paced settings

• Proficient in Windows and computer systems

• Capability to lift heavy baggage (up to 50 lbs)

• Flexibility to work weekends and holidays

Enhance customer experience at Harbour Air while embracing a culture of safety and teamwork.
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