Jobber Customer Retention Specialist

Make a difference for customers as a Retention Specialist p clients overcome hurdles, rediscover value, and enhance their businesses with tailored solutions.

In this crucial role on Jobbers Customer Success team, you will protect recurring revenue while guiding customers through challenges that may lead to cancellation. By engaging in consultative conversations, youll explore the underlying reasons for disengagement and connect clients with solutions that bolster their experience. Collaborate with cross-functional teams to share insights and continuously improve customer interactions.

• Engage customers at risk of subscription cancellation
• Conduct proactive outbound calls to prevent churn
• Facilitate sessions to unlock Jobber’s full value
• Use a consultative approach to uncover churn causes
• Protect and retain recurring revenue through strategic guidance

• Experience in high-volume customer engagement
• Robust consultative communication skills
• Problem-solving ability to identify root causes
• Adaptability to evolving processes and tools
• Results-driven mindset with a focus on customer outcomes

Enhance customer success and deliver solutions that matter with Jobber as a Retention Specialist.