Vancity Member Experience Officer

Position: Vancity Member Experience Officer Role
Elevate member engagement as a Member Experience Officer at Vancity in Downtown Vancouver. This role combines digital tools and personal interaction to enhance service and support members effectively.

The Member Experience Officer position at Vancity offers a full-time, six-month contract in a dynamic service environment. You'll guide members through digital channels while maintaining traditional banking functions. Key responsibilities include performing member transactions, onboarding users to digital services, and conducting financial assessments to improve member interactions and provide personalized advice.

Key Responsibilities:

• Conduct member transactions in-branch and via call center

• Onboard and demonstrate digital account services

• Gather information to enhance organizational data quality

• Perform cash flow interviews and account set-ups

• Promote additional services and log member insights

Requirements:

• High School Diploma, post-secondary preferred

• Experience in Financial Services Representative role

• Strong skills in cash handling and customer service

• Ability to navigate digital tools fluently

• Excellent communication and relationship-building skills

Maximize your impact by enhancing member experiences with Vancity through effective service and technology utilization.
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